KB Tagging Report: Knowledge Attached vs Not Attached Percentage Graph

[sushilbagad]

I am trying to create a dashboard report that shows the percentage of incidents with a Knowledge Article attached versus incidents without a Knowledge Article attached in a single combined graph (monthly trend).

My objective is to display:

• Total incidents created per month
• Percentage of incidents with KB attached
• Percentage of incidents without KB attached

[Tanushree Maiti]

Hi @sushilbagad 

Refer:

Report for Incidents Created and Resolved in a month 

Attached KB Article on Incident Report 

A list report of incidents w/o a Knowledge Article attached to them? 

Need to Get List of Incident without KB attached in the Related List 

https://www.servicenow.com/community/itsm-forum/view-how-often-kb-article-has-been-attached-to-incid...

[sushilbagad]

Thank you for sharing the references. I reviewed them, but my requirement is slightly different.

I have already created a Database View between Incident and KB tables to identify KB-tagged incidents. My challenge is displaying both KB-attached and KB-not-attached percentages in a single visualization using Reporting or Platform Analytics.

Has anyone implemented a similar dashboard? If so, could you please share the approach or report configuration used?

Thanks in advance.