Know the variant mapped to table service operations workspace?
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04-17-2025 09:29 PM
I have multiple variants for record page ,how to identify which variant is mapped to
Ex incident form and problem form
the variants are non editable to identify
This is in Service operations workspace
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04-17-2025 10:02 PM
if you want different behavior for incident, problem etc then you need to duplicate the "Record SNC" page
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-17-2025 10:10 PM
thanks for response ,can you tell me how to validate it when form loads which is being mapped
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04-17-2025 10:13 PM
I believe you can copy that OOTB record page and create 1 for incident and 1 for problem
then in that page variant you can give audience
I haven't tested though
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader