Knowledge article creation
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12-07-2023 09:20 PM
I have a requirement -
In Related links of a record, a link 'Recovery Steps' this should navigate to Knowledge Article “Recovery Steps”.
Anyone have any idea about this approach do let me know . Thanks in Advance.

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12-08-2023 04:23 AM
Hi @Mehar Naaz,
Where exactly are you stuck?
Create a UI action, and link to the URL you need.
Simple example for script:
function redirectToKnowledgeArticle() {
var articleId = "12345"; // Replace this with the ID of the knowledge article you want to navigate to
var url = "/kb_knowledge.do?sys_id=" + articleId;
action.setRedirectURL(url);
}
Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.
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12-08-2023 04:45 AM
Hi @Mehar Naaz
code is already provided by @Peter Bodelier and good to go. But if this UI action not exits then it will be like a customization. Have a try as below:
Hyper link and it can be do able view dictionary level.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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