Knowledge article creation

Mehar Naaz
Tera Contributor

I have a requirement -

In Related links of a record, a link 'Recovery Steps' this should navigate to Knowledge Article “Recovery Steps”.

Anyone have any idea about this approach do let me know . Thanks in Advance. 

2 REPLIES 2

Peter Bodelier
Giga Sage

Hi @Mehar Naaz,

 

Where exactly are you stuck?

 

Create a UI action, and link to the URL you need.

 

Simple example for script:

function redirectToKnowledgeArticle() {
  var articleId = "12345"; // Replace this with the ID of the knowledge article you want to navigate to
  var url = "/kb_knowledge.do?sys_id=" + articleId;
  action.setRedirectURL(url);
}

 


Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Mehar Naaz 

 

code is already provided by @Peter Bodelier  and good to go. But if this UI action not exits then it will be like a customization. Have a try as below:

 

LearnNGrowAtul_0-1702039532790.png

 

 

Hyper link and it can be do able view dictionary level. 

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