Knowledge Article is not visible in Employee Center But visible in native view

SalmaT · ‎04-18-2025

Hello Team,

Knowledge article is available in the native view but not visible in employee center. It is displaying "record not found".

Native View SC

Employe Center SC

Dr Atul G- LNG · ‎04-18-2025

Hi @SalmaT

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1644134

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

SalmaT · ‎04-18-2025

Hi @Dr Atul G- LNG

It's "ESC Portal Knowledge Bases" for me. Still the issue is same.

Dr Atul G- LNG · ‎04-18-2025

I assume you've added the Knowledge Base to the EC portal. Please check by navigating to: Portals → ECS → Related Lists → Knowledge Base

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************