Knowledge article not showing up in incident contextul search.

[Community Alums]

Hi folks,

Few articles are not available to attach in Incident.

the article is in published state, user has all the access to article, user is able to search that record in KB homepage but same article is not available if the user is searching in incident short description.

How to resolve this ?

[Dr Atul G- LNG]

Hi @Community Alums 

Not available in search or not able to attach? Look like cache issue. 

[Community Alums]

@Dr Atul G- LNG ,

article is not available at all, but it's available in knowledge homepage.

[Dr Atul G- LNG]

Try  to search other article and same as well with description only

[Community Alums]

@Dr Atul G- LNG ,

only few articles are not showing up, i tried serching the TEXT containing in article it's not working.