Knowledge article not showing up in incident contextul search.

Community Alums
Not applicable

‎10-07-2024 02:40 AM

Hi folks,

Few articles are not available to attach in Incident.

the article is in published state, user has all the access to article, user is able to search that record in KB homepage but same article is not available if the user is searching in incident short description.

How to resolve this ?

0 Helpfuls
  • 445 Views
7 REPLIES 7

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Community Alums

‎10-07-2024 03:39 AM

Logically it should show. Possible to publish it again?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Community Alums
Not applicable
In response to Dr Atul G- LNG

‎10-07-2024 03:43 AM

@Dr Atul G- LNG , 

tried this already. fun part is it's working in lower instances.

it has to be a HI case i guess.

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Community Alums

‎10-07-2024 03:53 AM

Pheww.. Better to log a HI case.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls