Knowledge Article :- Show alternate KB articles when access is restricted

[Abhilasha G T]

Hi Team,

If the user does not have access to the Knowledge Base of the viewed article, the system should automatically display articles from other Knowledge Bases the user does have access to—instead of showing an empty page or a ‘security constraints removed’ message.

Please suggest solution to my query.

Regards,

Abhilasha 

[Abhilasha G T]

@Dr Atul G- LNG 

Hi Atul,

Is it possible do any alternative solution to fix this issue?

if yes can you please help on this.

[Dr Atul G- LNG]

Hi @Abhilasha G T 

Are you referring to the agent or the end user? If it’s the end user, they will never see the security message. If it’s the agent, then if the agent doesn’t have access to the KB while searching, it will not show. Are you trying this in List View

[Abhilasha G T]

Hi @Dr Atul G- LNG ,

Please find the screenshots i have shared, Users with roles such as Knowledge, Knowledge Manager, or ITIL (with Knowledge) are also applicable.

[Abhilasha G T]

@Dr Atul G- LNG ,

Is it possible do any alternative solution to fix this issue?

if yes can you please help on this.

[Dr Atul G- LNG]

No mate, it’s platform so what has been configured we use , educate your clients and avoid any technical debt