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Knowledge Article :- Show alternate KB articles when access is restricted

Abhilasha G T
Tera Contributor

4 hours ago

Hi Team,

 

If the user does not have access to the Knowledge Base of the viewed article, the system should automatically display articles from other Knowledge Bases the user does have access to—instead of showing an empty page or a ‘security constraints removed’ message.

 

Please suggest solution to my query.

 

Regards,

Abhilasha 

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6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

3 hours ago

Hi @Abhilasha G T 

Are you referring to the agent or the end user? If it’s the end user, they will never see the security message. If it’s the agent, then if the agent doesn’t have access to the KB while searching, it will not show. Are you trying this in List View

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Abhilasha G T
Tera Contributor
In response to Dr Atul G- LNG

3 hours ago

Hi @Dr Atul G- LNG ,

Please find the screenshots i have shared, Users with roles such as Knowledge, Knowledge Manager, or ITIL (with Knowledge) are also applicable.

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