Knowledge article sys id is getting change on each update

[Neeta1]

Hi Experts,

Knowledge article sys id is getting change on each update , when using the hard coded KB link it is showing the older version of the Knowledge Article. 

e.g. - https://<ServiceNow>?id=kb_article&sys_id=<sysID>

Is there any way to get the correct/latest KB link even on each update ?

[DrewW]

Last I checked perma links where is the format of

https://<instance>.service-now.com/kb_view.do?sysparm_article=KB0011146

The reason the sys_id changes is because versioning is installed and in use so any update to a published article causes a new one to be created.

If you are looking for a link that takes you to the platform interface I don't know of one that will take you to the latest version automatically.  You should get a message at the top of the form that tells you there is a newer version and a link to go there.

Someone at some point customized our Service Portal so I don't know if there is a perma link that will get you something other than the OOB knowledge portal.

[Neeta1]

Hi ,

Thanks for your response. 

Permalink is redirecting to some other view , need it in Service Portal view only.

Can you please suggest ?

[DrewW]

When looking at a KBA using your Service Portal there should be a link that says "Permanent Link" that you can click to get what it is for that portal.

At a guess its probably something like
https://<instance>.service-now.com/<portal_name>?id=kb_view.do&sysparm_article=KB0011146

but I don't know for sure because someone modified our pages for this were modified and that functionality appears to have been removed.