Knowledge Article View Count

[Melanija]

I am pretty new to ServiceNow and I would appreciate your help with couple of instructions.

I have to create reports on Knowledge Article Views:

1. Total number of Views of all Knowledge Articles

Grouped by: Knowledge Base, Owner Group, View Date (e.g. by month)

Stacked by: None, Knowledge Base, Owner Group, View Date (e.g. by month)

1. Total # of Views per Public Knowledge article

Grouped by: Knowledge Base, Owner Group, Date published (e.g. by month), Month (total # of KA in Jan, Feb, Mar etc.);

Stacked by: None, Knowledge Base, Owner Group, Date published (e.g. by month), Month (total # of KA in Jan, Feb, Mar etc.).

Can someone help me with instructions how to generate these two reports? Also, what is the exact difference between knowledge view and knowledge use?

Thank you so much.

MJ

[Prateek kumar]

Take a look at below thread.

https://www.servicenow.com/community/it-service-management-forum/how-to-tell-how-many-views-an-kb-ar...

[Mike_R]

report on the Knowledge Use table

instanceName.service-now.com/kb_use_list.do

[CalvinP]

Late reply but might help someone out there. You can achieve this by setting the source type to "Data source" and using the source "Knowledge.Viewed". The field created refers to "view created date" so you can set reports for most views for specific time periods, etc.