Knowledge article

[Devika]

What role is required to read the Knowledge article ?

[Dr Atul G- LNG · Accepted solution]

Hi @Devika  

It depends on the user criteria. If no user criteria any user can read the article. 

There isn't any "minimum basic role" because it is possible to specify which groups or users will have access to the knowledge article. You can check the Can Read/Can Contribute related list of the knowledge base. if there is no roles added in Can Read it should be visible to everyone who are able to access portal.

[Dr Atul G- LNG · Accepted solution]

Hi @Devika  

It depends on the user criteria. If no user criteria any user can read the article. 

There isn't any "minimum basic role" because it is possible to specify which groups or users will have access to the knowledge article. You can check the Can Read/Can Contribute related list of the knowledge base. if there is no roles added in Can Read it should be visible to everyone who are able to access portal.

[Ehab Pilloor · Accepted solution]

Hi @Devika ,

It depends on the User Criteria of the knowledge article. You can check it in Can Read and Can Contribute related list of knowledge base. If there is no user criteria for Can Read, it means every user having access to Service Portal can read that knowledge article.

If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful."

Thanks and Regards,

Ehab

[AndersBGS]

Hi @Devika  ,

Every body with the knowledge role will have view access - off course also depended on the user criterias. Please see the documentation here: https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/knowledge-managemen...

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders