Knowledge articles are not visible in the portal
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08-26-2022 05:56 AM
Hello Team ,
Could anyone please let me know why some Knowledge articles are not visible in the Service portal as it is published one's ?
Thank you !
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08-26-2022 05:59 AM
are you not able to see any articles or any specific? When you search on left navigation do you see Knowledge base search source?
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08-26-2022 06:04 AM
I can able to see some articles , few are not visible in the Service Portal.
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08-26-2022 06:22 AM
ok, I would checking if I am allowed to see the article?
Also if you navigate to that article using following URL do you see any message?
https://yourinstance.service-now.com/sp?id=kb_article_view&sysparm_article=kbnumber
if its visible then it seems its not able to searchable.
Thanks
Harshad
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08-26-2022 06:26 AM
via mentioning the details in the link , can able to open as while checking through title /number , unable to get the results
