Knowledge articles are not visible in the portal
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08-26-2022 05:56 AM
Hello Team ,
Could anyone please let me know why some Knowledge articles are not visible in the Service portal as it is published one's ?
Thank you !
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08-26-2022 06:33 AM
Can you compare the one which is visible and one not visible in search using number?
Also what do you have in search source attached to your service portal page?
I would also check that to see if its matching the criteria.
Thanks
Harshad
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08-26-2022 06:10 AM
Hi Angel,
Check if this could be the issue.
Look for Service Portal >> Portal from application navigator.
In the list layout add Knowledge base column. Look for the appropriate portal & ensure knowledge base is populated.
Knowledge Bases not showing in Service Portal
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08-26-2022 06:34 AM
Could you please provide input on this as well -
Related to HR Knowledge articles in the HR Portal are also not visible though it's published
Thank you !
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08-26-2022 06:56 AM
Hi Angel,
Please go through Dirk Response and see if you missing something.
Why Knowledge articles are not showing in Service portal Knowledge base
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