Knowledge articles in are filtered by keywords in the link clicked

[Community Alums]

Hi servicenow developers,

I need help related to knowledge articles in service portal

In our service portal, we have links which direct to a facet which has knowledge articles

But when we click the link, knowledge articles are filtered by unwanted filters. Therefore only articles which has that keyword in the topic or content are shown. we want to avoid this

For examples when I click the 'research KBs' link, the articles are filtered by the word 'research'

Where can I find how the keyword being set for facet? It seems like it's a contextual search and I want to remove it

Thanks

Bimsari

[Dnyaneshwaree]

Hello @Community Alums ,

Please refer the below articles:
https://www.servicenow.com/community/developer-forum/how-to-modify-the-contextual-search-result/m-p/1366106
https://docs.servicenow.com/bundle/utah-platform-user-interface/page/build/service-portal/concept/faceted-search.html
https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/knowledge-management/task/config-search-results-filter-facets.html

Please accept my solution if it works for you and thumps up to mark it as helpful.

Thank you!!