Knowledge Articles in Related Search not showing correctly

[Staxed]

Wasn't sure where to ask this so hopefully Developers is a good place.

After our recent upgrade to Toyko (last week), when creating a new incident and using related search, knowledge articles are appearing for a second when clicked and then minimizing to a small fraction of the popup box.  I'm not sure where to even look to solve this issue so hoping someone has experienced or might know a fix.

Some images:

View of the related search results:

When clicking a link, for the first second:

After a second or so, turns into this:

(You can actually scroll through that tiny bar at the top and see the entire article, but it's in a tiny sliver of the screen, maybe 5-10 pixels tall).

[Staxed]

Apparently the "Use Live Feed for Knowledge feedback" option in Knowledge settings is what was causing this issue.  I turned it off in our test instance and the issue resolved itself.  I then turned it on in my Developer PDI and the issue started occurring.

[Sebas Di Loreto]

Thank you for your answer. I did many tests based on the knowledge property that you mentioned and I could figure out that this happens with articles that have images AND when you click on the article name, rather than the Preview button.

I created another version of the article removing the images and it did not generate the issue.

Anyway, removing the flag is a good solution if you are really using that feature.

OOB does not have that feature selected.

[Mohammed Masi U]

Hi,

I am unable to see the "Preview" button beside "attach" in related search KB articles. 
How to add or enable Preview button? Please help.

[Dhodda Nagasre1]

Hello Tara,

Can you please let me know where I need to change the "Use Live Feed for Knowledge feedback" option in ServiceNow.

Thanks in advance.

[Sebas Di Loreto]

Go to "knowledge properties" in the knowledge administration menu.

You can add this to your instance name URL: /now/nav/ui/classic/params/target/system_properties_ui.do%3Fsysparm_title%3DKnowledge%2520Management%2520Properties%26sysparm_category%3DKnowledge%2520View

And scroll all the way to the bottom, you will see: 

If you want to straight to the sys_property, you can go directly to this URL: /now/nav/ui/classic/params/target/sys_properties.do%3Fsys_id%3D5de55b83377321002d2440ed9dbe5d51

Change it to false and save.