Knowledge Articles in Related Search not showing correctly

[Staxed]

Wasn't sure where to ask this so hopefully Developers is a good place.

After our recent upgrade to Toyko (last week), when creating a new incident and using related search, knowledge articles are appearing for a second when clicked and then minimizing to a small fraction of the popup box.  I'm not sure where to even look to solve this issue so hoping someone has experienced or might know a fix.

Some images:

View of the related search results:

When clicking a link, for the first second:

After a second or so, turns into this:

(You can actually scroll through that tiny bar at the top and see the entire article, but it's in a tiny sliver of the screen, maybe 5-10 pixels tall).

[SN Steve O]

Likely your developer/admin needs to modify the Contextual Search on the form. They should be able to get to the record by going to the [cxs_table_config] table or through the navigation to Contextual Search > Table Configuration. You probably want the Incident [incident] record with the search context of "Incident Deflection".

Hope that helps.