I have configured Engagement Messenger and enabled the Knowledge Base Articles feature under the Features section.
I can successfully see KB articles and the KB search section in the Engagement Messenger when I associate the out-of-the-box Knowledge Spaces (such as Customer Service or Self-Service). However, when I create a new custom Knowledge Space and add published KB articles to it, the KB articles section does not appear in the Engagement Messenger.
Current setup:
- KB Articles feature is enabled in Engagement Messenger.
- Custom Knowledge Space is selected in the KB configuration.
- KB articles are published and intended for public/anonymous access.
