Knowledge Articles in the draft versions are visible on portal.

[aman_sharma_07]

Hi everyone!

I'm able to notice that the articles currently under draft state are visible on the service portal,

can anyone help me how I can restrict the visibility of the knowledge articles to the published versions only?

Thanks in advance!!

[Aniket Chavan]

 Hello @aman_sharma_07 ,

Please find the below property and make sure that it should be unchecked.
(Knowledge Portal Properties (Knowledge > Administration > Properties))

Also you can verify the properties shown in below image,

Let me know your views on this and Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Regards,
Aniket

[Danish Bhairag2]

Hi @aman_sharma_07 ,

This is expected behaviour in out-of-the-box design. Once you check out a published article, a new record will get created with its next version in draft state. Administrators and knowledge managers/owners will see on the KB portal both published and new draft versions of the article.

If you want to restrict it u can edit the existing read acl on KB article table with a script checking if state = published then answer true else answer false.

Thanks,

Danish

[Dr Atul G- LNG]

Hi @aman_sharma_07 

This is expected one and you can check the properties of knowledge managment.