Knowledge Articles - not showing in search

Sandy7
Tera Expert

Hello, I have a handful of knowledge articles that aren't showing up when I search by knowledge article number from the knowledge homepage. 

The valid to date is in the future and the articles are published. 

Here is a screenshot of the message i get -

find_real_file.png

When I got kb_knowledge.LIST and search for this article the only weird thing i see is there are multiple versions, and w/ some of the versions the Valid To date is in the past. But I am not sure why this article (and several others like this) is not showing up in search results. ANy ideas?

 

find_real_file.png

2 REPLIES 2

dmathur09
Kilo Sage
Kilo Sage

Hi Sandy,

Can you check if you have at least one article which is in published state. Also remove a space at the end while searching, that might help.

Regards,

Deepankar Mathur

Hi, thanks they are all published. I also removed the space when I searched, and still isn't working. Any other ideas? 

Thanks!