Knowledge Articles updated by the Consultants

[RohitDhiman]

Requirement: To capture the Knowledge articles(KB) created or updated in a month.
For this, we have created the following two reports:

Report 1: Knowledge articles created by the consultant and in the published state - It's available in Service now.

Report 2: Knowledge articles updated by the consultant and in the published state (Screenshot attached). We check the 'revised by' field for the updating of KB articles.

Problem: Whenever the KB article is updated, the 'revised by' field is updated by the consultant who is modifying that KB article. However, the 'created by' field of that KB article is also getting updated. As a result, we are unable to fetch accurate data.

Could someone please help me with how to fetch the correct data?

[Dr Atul G- LNG]

Hi @RohitDhiman 

Greeting!!

Is it possible to generate a report where we can exclude the approvers from the list?

Atul: Then change condition not published else there is no way.