Open HTML type Attachments from a Knowledge Article in a new tab, instead of downloading it directly

[madhuv]

Hello forum,

We have a requirement to open HTML type Attachments from a Knowledge Article in a new tab, instead of downloading it directly. We tried a few things but it didn't worked. Also referred to the below article, it works for pdf's and ppt's but not for html files:

https://www.servicenow.com/community/hrsd-articles/open-attachments-on-knowledge-articles-in-a-new-…

We also tried with the UI Page and client Script combination (Attached are the script files for reference) as per the suggestion from ChatGPT, that also did not worked with some fine tunings as well. 

cc: @MahakG477595950 

[Tanushree Maiti]

1) Try with enabling  property (glide.knowman.use_document_viewer) and after that there will be a view button in front of attachments in Knowledge Article view.

OR

2) Using this tag

<a title="Test" href="<url of your doc>" target="_blank" >

[madhuv]

Hi Tanu,

Thanks for the response. It opens the other file but not the htm or html extension files. they are still downloaded.