Knowledge base Feedback task

[Shabbir1]

Hi Team,

There is a out of the box functionality if Knowledge feedback task resolved notification is triggering to to submitted by and in that there is link redirecting portal where submitted by can accept or reject that resolution in PDI we are getting this buttons but in our customer instance we are not getting this two buttons can any one help us how to achieve this sharing screen shot for reference

[Shabbir1]

yes this are out of the box .No i have not installed any plugin. For the Role i am checking with admin as well but we are not able to see these buttons on our customer instance

[Dr Atul G- LNG]

Hi @Shabbir1 

I checked in my PDI and didn't see these buttons. Could you please provide me with the steps to reproduce these tasks? Also, try repairing the knowledge plugins and let me know which version you're using in PDI.

https://www.servicenow.com/community/employee-center-forum/knowledge-feedback-task-portal-resolution...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712422

Please check the code in this post to enable it in the customer instance.

[Shabbir1]

1.Go into knowledge properties and enable create feedback task "rating is less than 3

2 Create a feedback task on portal with able tutor if you give rating less than 3 task will be created

3 and resolve the feedback task and a notification will be trigger to the able tutor

4 A link will be shown in notification there you can see the accept and reject button in portal(impersonate with able tutor) Those buttons are only showing to only  submitted by

sharing screenshots for reference

[Ankur Bawiskar]

@Shabbir1 

check which widget is showing that and see if it has any restrictions that it can be seen only by the user who submitted the feedback

[Shabbir1]

yes this is working fine we need same only submitted by can see those buttons but in our instance no can able to see this buttons