Knowledge Base permissions

[VarunArulmani]

Hello All,

We have recently completed migrating our knowledge base documents from a shared drive to SN Knowledgebase. I have created 5 knowledge bases and uploaded the documents underneath the bases.

My issue is that all the users are able view all the knowledge bases. I tried to restrict the access by navigating through Administration --> Knowledge Bases   and specified the group who needs access to the Knowledge base   under "Can Read" tab. But this did not work as expected. Any help is highly appreciated.

[Steve Gibson]

If they don't have the role they shouldn't be able to edit any articles.......are you sure that the group isn't giving them the role, or a parent group by any chance?

[VarunArulmani]

Yes. Verified it again. I am planning to raise a ticket with ServiceNow team.

[Steve Gibson]

That is strange, I would raise a ticket as you say, only other thing I can think of is the default ACL's have been changed on the knowledge tables but support will be able to check that for you vs a standard out of box instance.

[VarunArulmani · Accepted solution]

ServiceNow Support team helped me to identify the issue.

We cannot leave "Can Contribute" tab empty if we want to restrict access to specific groups.

If we leave "Can Contribute" tab empty, then the system enables "edit" access to every user in ServiceNow.

As you can see from below screen, we missed to enter group name in "Can Contribute" tab.