Developer

We want use soap action in flow instead of soap message but

We want to set up integration to get the WBS code ,before we used soap message now we want to use soap action in flow.We setup but we are getting 401 error.can any one help how to setup.

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Prevent user with specific role from personalizing the list in workspace.

We have specific agents and want to prevent them from personalizing the list in CSM Workspace. Is it possible?

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Assessment Instance ATF

I am creating ATF of Demand Lifecycle, after validating the screening, have to impersonate 'assigned to' of Assessment Instance record and complete the Assessment, I am able to complete the step till opening the assessment form, I tried with navigate...

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unable to fetch the Teams url from UI action script on the incident normal view

In one of the UI Action for Bridge Link on the P1 incident creation , link is being fetched in the SOW where as in the Normal view it is not being fetched, but the same script has been used for dev and test environment. In dev it is working fine but ...

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ATF test suites stuck in "Pending" state.

Hi Community, As part of our regression cycle, we run our ATF suites using the Cloud Runner. We are currently facing an issue with the execution of ATF tests, where some tests remain stuck in a Pending state and never complete.Issue details:In the at...

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Change UI Action for Submit for Approval

I would like to change the UI Action "Submit for Approval" on the Quote Management Data Model application, so that the quote is not set to approved by clicking on the button but rather following this logic:If discount percentages are set on the quote...

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ATF Impersonation issue

Hi Recently we have upgraded to Australia release. Whenever i try to impersonate a user in ATF i am getting an error saying the user is supposed to be active but the user is active and i am unable to impersonate any user. Do anyone of you guys face...

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Resolved! Variable Summarizer not visible on CSM portal for external users

Hi Community So as per the subject, there is a widget in the CSM portal next to approving a case (sn_customerservice_case) record. It generally shows an 'options' dropdown, and people can see the case variables so that users have a better understandi...

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Resolved! Unable to see Required ,Recommended , Audit , Duplicate, staleness Field Scorecards

unable to See the Score card related tabs in PDI But when i see some youtube videos it showing like this can any one help me this is deprecated any version ? Need to install any plugin to see this functionality ?

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External contact user is not getting any data on the reference field on the record producer

External contact user is not getting any data on the reference field on the record producer.For all the Reference Fields it is saying no matches foundI configured the reference qualifiers but they are working smooth for the agent and admin.The issue ...

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servicenow-mcp-ai: an open-source MCP server that lets AI assistants work with your instance safely

AI coding assistants like Claude Code, GitHub Copilot in VS Code and Cursor are getting good at writing code. Most of them still know nothing about your instance: what a table looks like, which business rules fire on save, where a field is used. I bu...

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ServiceNow Dashboard Data Source conditions

Hi, I am trying to configure a Platform Analytics data source and need to filter a date field based on a specific relative range: Where the End Date is between 72 hours ago and today. The standard relative date filters don't seem to cover this exact ...

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Calculating Workday-Based Dates in ServiceNow

I have run into the same requirement with several clients working around financial close: an activity starts on workday 3, a confirmation is due on workday 7, or an escalation should occur after five business days. The requirement sounds straightforw...

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Prompt customisation for case summarisation

Does anyone know how to customise the Case Summarisation prompt so that it works for all case states (New, WIP, and Resolved)? Is it sufficient to clone, customise, finalise, and publish a single prompt, or do I need to clone, finalise, and publish t...

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Comparing Historical Currency Balances in ServiceNow

One of our recent ServiceNow design challenges looked simple on the surface: capture two values in different currencies, convert both to U.S. dollars, and determine whether there was a difference in the values. The complication was that the compariso...

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