Knowledge form read only
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07-14-2025 05:53 AM
On the knowledge article form, all fields are read-only, even for the knowledge_admin/knowledge_manager role.
We checked the ACLs, but those are not conflicting.
The expected behavior for the knowledge form is that it should be editable by the knowledge_admin/knowledge_manager role.
Note: When we transfer ownership of the knowledge base to the affected user, the knowledge form becomes editable. If there is any other way to make the form editable, it would be very helpful.
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07-14-2025 06:49 AM
Yes, we checked this article but no luck.
If my response helped you, please accept the solution and mark it as helpful.
Thank You!
Thank You!