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knowledge integration

Sujal_
Tera Contributor

‎02-27-2025 10:05 PM

Find recurring incidents based on similar short description and automatically link the relevant knowledge article with them.

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Dr Atul G- LNG
Tera Patron

‎02-27-2025 11:46 PM

Hi @Sujal_ 

I believe the best solution is Generative AI and Predictive Intelligence. Although I’m not 100% sure how this can be implemented, given the current era, Gen AI is certainly one of the solutions.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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