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02-27-2025 12:20 PM
Hi teams,
my first time using a forum, so please let me know if I made a mistake.
I want to change something in this report, but I don't know how.
1. I want the column to change colour with the condition. For example, if the "Priority 3 resolution" column doesn't meet SLA, it must be red. If the SLA is met, the column turns green.
2. I want to change all column names without changing the SLA definition. For example, Priority 1 to Critical. I know I can change the SLA definition, but it will affect everything else (another dashboard, reports, etc).
Solved! Go to Solution.
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02-27-2025 11:32 PM
Hi @ttat
1. I want the column to change colour with the condition. For example, if the "Priority 3 resolution" column doesn't meet SLA, it must be red. If the SLA is met, the column turns green.
Atul: NO, you can change the whole colour of the chart but not based on conditions.
2. I want to change all column names without changing the SLA definition—for example, Priority 1 to Critical. I can change the SLA definition, but it will affect everything else (another dashboard, reports, etc).
Atul: This is not possible as it is coming from the source only. You can make it bold but not rename it.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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- Mark as New
- Bookmark
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02-27-2025 11:32 PM
Hi @ttat
1. I want the column to change colour with the condition. For example, if the "Priority 3 resolution" column doesn't meet SLA, it must be red. If the SLA is met, the column turns green.
Atul: NO, you can change the whole colour of the chart but not based on conditions.
2. I want to change all column names without changing the SLA definition—for example, Priority 1 to Critical. I can change the SLA definition, but it will affect everything else (another dashboard, reports, etc).
Atul: This is not possible as it is coming from the source only. You can make it bold but not rename it.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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