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02-27-2025 12:20 PM
Hi teams,
my first time using a forum, so please let me know if I made a mistake.
I want to change something in this report, but I don't know how.
1. I want the column to change colour with the condition. For example, if the "Priority 3 resolution" column doesn't meet SLA, it must be red. If the SLA is met, the column turns green.
2. I want to change all column names without changing the SLA definition. For example, Priority 1 to Critical. I know I can change the SLA definition, but it will affect everything else (another dashboard, reports, etc).
Solved! Go to Solution.
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02-27-2025 11:32 PM
Hi @ttat
1. I want the column to change colour with the condition. For example, if the "Priority 3 resolution" column doesn't meet SLA, it must be red. If the SLA is met, the column turns green.
Atul: NO, you can change the whole colour of the chart but not based on conditions.
2. I want to change all column names without changing the SLA definition—for example, Priority 1 to Critical. I can change the SLA definition, but it will affect everything else (another dashboard, reports, etc).
Atul: This is not possible as it is coming from the source only. You can make it bold but not rename it.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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- Mark as New
- Bookmark
- Subscribe
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- Subscribe to RSS Feed
- Permalink
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02-27-2025 11:32 PM
Hi @ttat
1. I want the column to change colour with the condition. For example, if the "Priority 3 resolution" column doesn't meet SLA, it must be red. If the SLA is met, the column turns green.
Atul: NO, you can change the whole colour of the chart but not based on conditions.
2. I want to change all column names without changing the SLA definition—for example, Priority 1 to Critical. I can change the SLA definition, but it will affect everything else (another dashboard, reports, etc).
Atul: This is not possible as it is coming from the source only. You can make it bold but not rename it.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************