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Knowledge Management Learning Task activity

jdg
Giga Contributor

I created an incorrect policy template in ServiceNow while executing a task. So, with elevated role I deleted the template and now trying to create another policy template for my task validation. It says to choose another name because the template name exist. How to fix it. I need to use the same name for task validation.

 

Here is the task :-

 

Instructions: Your customer requires all policy knowledge articles use the same, pre-defined template.

1. Create a knowledge article template named 'Policy'.

2. Add three, HTML article template fields with the following order:

-Overview

-Purpose

-Policy details

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