Knowledge Portal - Pull recently viewed articles by user

[Mary Mationg]

Good day,

We have a requirement to show recently/last viewed articles by the logged in user in the portal. Is this possible and has anybody tried this? How?

I have tried to use the kb_use table which does comes up with the list but doesn't allow the article to be viewed once clicked. All suggestions are welcome.

Thank you.

[Raj_Esh]

Hi Mary,

Can you try from the following Article?

Reporting on Knowledge Article Views

Hope it helps.

Thanks,

Raj

[Mary Mationg]

Hi Raj,

I saw that article too but you can't open the KB article if using the kb_use table. I raised this with ServiceNow as well and unfortunately it's a customization and out of scope for Technical Support.

I was hoping someone in the community had this requirement before and could point me in the right direction.

Kind regards,

Mary

[Ashley Snyder]

You could try creating a database view to join the kb_knowledge table and the kb_use table that way you can use data from both tables and allow for the user to open the articles via the kb_knowledge table itself.