Knowledge "Article body" field is auto updating

[Sean8]

Steps to replicate
1. Change anything on a knowledge article aside from the Article body "text" field (You can update "Valid to" or "Short description" as sample fields)
2. Check the Record History (List).
3. Notice that aside from the field you updated you can also see logs showing you that the Article body (text) field was also updated.

It seems that the formatting of HTML tags is being updated by something. This also happens on an OOB personal dev instance.
What is causing this and how can we stop this from happening?

[Antoine Denele]

Hi Sean,

did you find out where the issue was coming from ? If so, could you kindly share the root cause ?

We are encountering the same issue and so far have no clue as to why.

Thanks in advance and have a really good day

[Brenda Williams]

Antoine,

When you say you are encountering the same issue, is it exact or by chance that updates are being made by "guest" in the audit history and changing the body? I ask because we are having an issue and HI support can't figure out why and it's becoming frustrating on our end. I'm actually going to post a separate post to see if anyone else is experiencing it. 

[MDorey]

Hi Brenda,

Have you managed to get anywhere with this issue? I came across it from a different angle, but believe it may be the same root cause.

I am doing a check in a BR to make sure the article body is not changed whilst in a published state - this check always fails even if no changes are made to the form at all. 

Thanks in advance, Martha