Knowledge Search is not Working for Public Users

[Mahesh Pydisett]

Hello Everyone,

While i am trying to Search some knowledge articles as Public User Knowledge Search is not working.

The Same Knowledge Search is Working if i logged in and Search the Articles.
Please let me know the possible reasons to fix the issue.

Thanks in Advance!!!

[Sirri]

If you instance has updated recently to Australia version. There are 3 ACLS are there you need to update that ACLS or you need to clone the widget & customize that widget as per your requirement. If you want to know the 3 ACLS please raise the case with ServiceNow they will provide guidance.

Thank you

[sydneyespos]

were you able to figure it out? we have the same issue