knowledge

Piyush_Kolhe
Tera Contributor

‎03-27-2025 02:40 AM

Video embedded in knowledge article is not visible for non-itil users but itil users are able to see it.Incase of multiple videos embedded in an article, issue is observed.

 

0-1743067829538.png

 when clicked on article, videos are displayed like above.

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Community Alums
Not applicable

‎03-27-2025 03:26 AM

Hi @Piyush_Kolhe ,

Please refer to this video :https://www.youtube.com/watch?v=n6AYdKaBAIA

 

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Medi C
Giga Sage

‎03-27-2025 03:35 AM

Hello @Piyush_Kolhe,

 

Are those videos coming from sys_attachment table? If so, could you please validate the ACLs? if the non-itil users has the necessary accesses to read from sys_attachment table.


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