Video embedded in knowledge article is not visible for non-itil users but itil users are able to see it.Incase of multiple videos embedded in an article, issue is observed.
when clicked on article, videos are displayed like above.
A look at the different ways you can embed videos in ServiceNow knowledge articles. Resources: A community posting from some years back, some information in here is outdated https://www.servicenow.com/community/now-platform-blog/how-to-add-a-video-to-a-knowledge-article/ba-p/2281383 Adjusting the
