Language plugin for Spanish only

[Megha8]

What happens when this plugin is installed in the instance, do all the fieldnames/ text labels change to Spanish or what all instance features are impacted- Field labels, Texts, workflows, Dashboards, Reports, Form labels?

[newhand]

@Megha8 

All of the OOTB things can be showed in Spanish when you actived the plugin and set the profile's language to Spanish 。

[Megha8]

Thanks. I have a few doubts on this topic as listed below so please suggest if anyone knows about these details please- 

-Can you confirm if there will be changes/ configurations to be done manually and if this plugin is readily done.

- Also, can you confirm if after installation how will the forms get input like how will the users be able to enter details in the form? Will it be in English or how?

- Can you confirm on how the virtual agents will chat like if there is a ticket in the queue and the user is chatting in Spanish and the agent helping is chatting in English then how will the communication happen?

Thanks!

[Megha8]

I have a few more doubts on this topic as listed below so please suggest if anyone knows about these details please- 

-Can you confirm if there will be changes/ configurations to be done manually and if this plugin is readily done.

- Also, can you confirm if after installation how will the forms get input like how will the users be able to enter details in the form? Will it be in English or how?

- Can you confirm on how the virtual agents will chat like if there is a ticket in the queue and the user is chatting in Spanish and the agent helping is chatting in English then how will the communication happen?

Thanks!

[Sebas Di Loreto]

I strongly suggest you to get an out of the box developer instance, install the Spanish plugin and play with it.

The plugin will only provide translations for the fields and labels. So when a user changes the language interface to Spanish, rather than having menus All/Favorites/History, it will say Todos/Favoritos/Historical and so on. All field label will be translated, including the tips/hints.

You must be careful with any other choice you may have added to fields since you most likely did it in English.

Let's suppose you added added a new choice to the category field in incident. That choice won't display if the interface is in Spanish since you didn't add that translation that is not out of the box.

I have 13 languages in my instance and if I add a new choice (not OOB) then I must add all the translations to stay consistent with my users.

Regarding Virtual Agent, I will assume you are not using Dynamic Translation which means a user types in Spanish on a chat and the agent gets the translation in English. If the user in Spanish clicks the chat icon, all information will be in Spanish, including the OOB messages from the VA. If you created new topics that send message in English then they won't be translated and you have to do that. This is why you use commands like gs.getMessage or gs.getMessageLang in the VA topics, so those messages are translated when the user changed the interface language.