Language transition in servicenow

[Joshuu]

Hi All,

We have few custom fields on incident form. If user tries to change the language, these fields still remain same in English(system language). 

How can we change these custom fields as well to the respective language according to the user's choice.

Could you please help me with the process.

Thank you.

[SudhirG]

Hi @Joshuu ,

You can configure language translations for the custom fields by adding labels for different languages in field dictionary.

Steps:

1. Right click on the custom filed and click on 'Configure Dictionary'. It will open the dictionary configuration page.

2. Navigate to related list on the form and search for 'Labels'.

3. Create new entry in the labels list.

4. Enter label translation for the field in 'Label' field and required language code in the field 'Language' like 'fr' for french, 'en' for english.

5. You need to add entry for each language translation for each custom field.

Please mark answer correct or helpful based on the impact.

Thanks,

Sudhir G

[Joshuu]

Hi @SudhirG ,

Thanks for your response.

Could you please help me on how can we translate a record producer and the variables on record producer form to different languages in service portal.

Please assist.

Thank you.

[SudhirG]

Hi @Joshuu ,

You can translate record producer and it's variables by following below steps:

1. Set the language from user preferences to the desired language to which translations need to be added.

2. Open record producer item and add the required language translations like title, short descrription etc. and save it.

3. Open record producer variables and add translated text of question, help text etc. for the variable and save it.

This way it will add translations for the record producer and its variables in the system translation table.

Please mark answer correct or helpful based on the impact.

Thanks,

Sudhir G