Language Translation working in Native view but not in ESC Portal view

Kunal Verma1
Tera Contributor

‎08-30-2022 03:29 AM

Hi Folks,

 

I have done Language Translation for HR Service Name. The Translation is working correct when viewing from native view but the Translation not working when viewing from ESC Portal.

 

Native View in English - 

find_real_file.png

Native view in Spanish- Working Correct.

find_real_file.png

ESC Portal view- Not Working

find_real_file.png

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Alex Coope - SN
ServiceNow Employee
ServiceNow Employee

‎08-30-2022 04:28 AM

@Kunal Verma,

When it comes to translating a portal, there's lots and lots of little things to consider. So I'd suggest checking out my blog post here (make sure you watch the webinar as well), then the next thing I would do is look at the page with the i18n debugger enabled, just to make sure you're not missing a different type of translation record entry,


Many thanks,
Kind regards

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Director of Globalization Deployment, Internationalization
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