LDAP User Sync not Bringing in Some Service Accounts but Does Others

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jlaps
Kilo Sage

‎05-21-2024 08:08 AM

I need some help determining why some Service Accounts are syncing from AD in our user sync, but others are not. My LDAP AD guy can't see the difference between the accounts, and I am not sure where else to look. Tips?

 

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the above svcCentrify account does sync with the above LDAP settings.

The below account however is not-

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Neither I nor my AD guy can tell the difference between accounts that are and are not syncing. Any advice on how to test and figure this out?

 

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Kieran Anson
Kilo Patron

‎05-21-2024 08:27 AM

If you remove the filter, do you then see the user account?

To compare, open the records up in the advanced LDAP view so you can see the Attribute editor. You can then validate the attributes of the AD object against the filter condition

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jlaps
Kilo Sage
In response to Kieran Anson

‎05-21-2024 10:29 AM

sn=* does not include sn=<empty>

Added in a last name and it synced. Thank you for right setting my brain.

 

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