License metric field is empty for some PPN in servicenow content library

shivani42
Tera Contributor

3 weeks ago

Hi All,

 

I am trying to create an entitlement using the PPN. I can see that the PPN is available in the ServiceNow content library; however, the License Metric field is empty for this specific PPN. Since the license metric is a mandatory field, I am unable to proceed with entitlement creation.

Does anyone know why we have records with an empty license metric?

 

Thanks,

Shivani

0 Helpfuls
  • 208 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron

3 weeks ago

Hi @shivani42 

 

https://www.servicenow.com/community/virtual-agent-forum/license-metric-field-empty-in-software-subs...

Could you please check that the Content Library is updated with the latest data and that all jobs and configurations are fine?

 

https://www.servicenow.com/community/sam-blog/review-software-entitlements/ba-p/3304445

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls