Unable to resolve incident after activate HAM Pro plugin

[SD4]

Hi,

Whenever I try to resolve an incident it's showing an error message -

"To resolve this incident, Choose an asset action for each configuration item that includes an asset"

How can I stop this?? Any script to inactive?

[Allen Andreas]

Hi,

I believe you're talking about this functionality? https://docs.servicenow.com/en-US/bundle/sandiego-it-service-management/page/product/incident-manage...

If you are not the caller of the incident and have a CI value in the affected CIs list, it is mandatory to provide information on the CI before changing the state of the incident to Resolved.

You can enter CI information either from the Affected CIs related list or from the form layout of the Affected CIs. You need to manually add the Asset Action and the Swapped CI fields in the related list.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[CMDB Whisperer]

This is by design for HAM Pro, but that said it is a rather heavy-handed design.  The assumption is that for every affected CI on an incident you will be selecting the specific asset action that is needed in order to resolve the incident.  That includes specifying that "No Action" is needed.  Instead of defaulting to "No Action", the asset action just defaults to empty, but requires that it be specified as No Action if there is no action to be taken on the asset.  Instead, I would recommend changing the Default value of the Asset action field on the task_ci table to No Action (and retroactively updating all values on all task_ci records where the field is empty.

[jtshone]

unfortunately that wont quite work as task_ci is also used on change and no_action is not a valid choice on change (see below)

[Jeffrey Barton]

My company is in an infant stage and as the admin I'd like to turn this off to relieve the frustration while we adopt HAM processes.  How do I turn it off?  I can't find it in the documentation anywhere