Limit comments on ticket following PEN test

[M_iA]

Following a recent PEN test, it was advised that a large number of comments were made on a case from a single client.

The comment was: "It is recommended when an excessive number of requests is sent within a short time, requests are no longer handled and instead a "Too many requests" HTTP error is returned. "

Is there any system property that can help with this?

[Maik Skoddow]

You did not describe how exactly the comments were sent to ServiceNow. Via form, Service Portal, Mobile App or via API inbound requests? In the last case, you have the option to limit the inbound requests. See https://docs.servicenow.com/csh?topicname=inbound-REST-API-rate-limiting.html&version=latest for more information.

[M_iA]

Hi @Maik Skoddow 

Apologies, this is via a login to the portal and just adding comments to the activity stream

[Maik Skoddow · Accepted solution]

In that case there is no OOTB option to limit these kind of comments per user and time box. You could create a Business Rule to achieve to the goal.