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Limitations of using Record Producers in ServiceNow

GORRELAS
Tera Contributor

‎10-28-2025 05:36 AM

What is a limitation when using record producers in ServiceNow?

  1. Record producers cannot redirect users after record creation
  2. Record producers should not be used to create requested item records
  3. Record producers cannot be used for tables in the same scope
  4. Record producers must always call the update method on the current record
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nawalkishos
Kilo Sage

‎10-28-2025 09:34 AM

Hi @GORRELAS ,

 

b.  Record producers should not be used to create requested item records

 

Record producers are used to create records in tables other than the sc_req_item (Requested Item) table.

 

 

If you found my response helpful, please mark it as helpful and accept it as the solution.

Thank you
Nawal Singh

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