Link / display [cmdb_ci] configuration fields onto [incident] default view form

[patrykgryze]

How can I display [cmdb_ci] configuration fields onto [incident] default form?

Can I dot walk cmdb_ci like incident.cmdb_ci?

[Peter Bodelier]

Hi @patrykgryze,

Yes you can!

Take a look here in the List Collectors part:

Dot-walking examples (servicenow.com)

[patrykgryze]

I really struggle here for so long.  How can I specifically place life_cycle_stage field that is specifically linked to a cmdb_ci on [incident] form?

What I am trying to accomplish here is to make this field a come up on form and become mandatory when cmdb_ci is selected on incident form

//Type appropriate comment here, and begin script below

if (oldValue == '' && newValue != '') {

// show field below

g_form.setVisible('u_life_cycle_stage_incident', true);

} else {

g_form.setVisible('u_life_cycle_stage_incident', false);

}

}

I created a ‘reference field’ on form design but it is not linking to cmdb_ci when updated.

[Peter Bodelier]

Hi @patrykgryze,

I think there is no need to create reference fields and scripts at all. Have you checked the documentation I mentioned?