Unable to edit form via form design

[Shawna2]

I need urgent help; I am unable to edit the interaction[interaction] form via form design in service operation view. I have verified my scope to be interaction management. I am looking to modify and add a few additional fields.

Again, my application scope is interaction management - service operation workspace.

[Ravi Chandra_K]

Hello @Shawna2 

Greetings!

The form might be in different scope than interaction management - service operation workspace 

You can try modifying the form from form layout. (It displays the scope it is in)

please mark the answer as correct and helpful if helped!

Kind Regards,

Ravi Chandra.

[Shawna2]

I think I am on the right scope, see screenshot below

[Shawna2]

The issue is when I attempt to modify a field for example type field, everything is grayed out. Only options not grayed out is the option to create choices.

[Ravi Chandra_K]

Hello @Shawna2 

You have personalize_form role?

That role is required to edit the form