Link in the Email should redirect ITIL user to native UI page and non itil users to Service Portal

HariniGopi
Mega Contributor

Link in the Email should redirect ITIL user to native UI page and non itil users to Service Portal

5 REPLIES 5

Vishal Jaswal
Tera Sage

Hello @HariniGopi 

My recommendation would be to create two email notifications because I believe (haven't tried and would be eager to see if it works) the Notification email script cannot determine the recipients due to which it cannot identify their role and print dynamically.


Hope that helps!