Link in the Email should redirect ITIL user to native UI page and non itil users to Service Portal
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3 weeks ago
Link in the Email should redirect ITIL user to native UI page and non itil users to Service Portal
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3 weeks ago - last edited 3 weeks ago
Hello @HariniGopi
My recommendation would be to create two email notifications because I believe (haven't tried and would be eager to see if it works) the Notification email script cannot determine the recipients due to which it cannot identify their role and print dynamically.
Hope that helps!
