I have a requirement on certain tasks to list out the files attached to the task rather than send them as actual email attachments. This is due to the volume and size of attachments on these tasks.
I've successfully created a mail script which lists out the files attached to the task, with a link to each attachment.
Where I'm running into trouble is: if a user has no roles in the system (i.e. they are a requestor and not a fulfiller), if they are not already signed in, when clicking the attachment link, after SSO auth they get directed to our portal homepage (i.e. https://instance.service-now.com/sp). If they're already signed in, they are able to directly access the attachment (https://instance.service-now.com/sys_attachment.do?sys_id=XXXXXXXX)
Does anyone have an idea of how I can make it so the user can do access the attachment via a single click, even if they don't have a logged in session? We have SSO enabled, so I'm not concerned about the login process, but like I said, for those without roles, they get directed to the SP homepage after login instead of being able to access their attachment directly as expected.
