Link/URL to Service Catalog Item doesn't pass through to destination after Login

Sarah50
Kilo Expert

‎06-11-2009 08:00 AM

We have an internet page that will have direct links to specific catalog items. I've constructed the URL and it works great if I'm already logged in. If I logout, then try the link, it redirects me to the login page which is appropriate but after I login it drops me off at the home page and doesn't carry the link through to the original destination.

This is also true of the link to the survey we send customers - if logged in, works great send them right to the survey, not logged in, home page.

What am I doing wrong? Is there a system property somewhere I'm missing?

Thanks!

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Sarah50
Kilo Expert

‎06-11-2009 08:04 AM

Oh i should also mention, the same behavior occurs with the "out-of-box" LINK in email notifications for assignments, etc

thanks!


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benn32
Kilo Contributor
In response to Sarah50

‎06-11-2009 08:57 AM

Check out this thread. It helped us resolve a similar issue...
Users Forced to Login When Clicking on a SN Link (Even though they are already logged in)...


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Sarah50
Kilo Expert

‎06-11-2009 09:23 AM

did you have to build the glide.servlet.uri and if so what were the parameters of that? we do not have this in our system properties.


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benn32
Kilo Contributor
In response to Sarah50

‎06-11-2009 10:58 AM

Yes, we had to create a new record in the system property table called glide.email.override.url
Type: String
Value: https://{instance URL}/nav_to.do
ex: https://myinstance.service-now.com/nav_to.do

I believe this is a known bug that will be (or may have been) fixed in a future release.

Hope that helps.


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