Link/URL to Service Catalog Item doesn't pass through to destination after Login

[Sarah50]

We have an internet page that will have direct links to specific catalog items. I've constructed the URL and it works great if I'm already logged in. If I logout, then try the link, it redirects me to the login page which is appropriate but after I login it drops me off at the home page and doesn't carry the link through to the original destination.

This is also true of the link to the survey we send customers - if logged in, works great send them right to the survey, not logged in, home page.

What am I doing wrong? Is there a system property somewhere I'm missing?

Thanks!

[Ivan Martez]

We are also having a similar issue. When folks click the link on an email notification and they are not logged into their SN session they are redirected to the homepage. I added in the following 2 properties:

glide.servlet.uri
Type: String
Value: https://myinstance.service-now.com/nav_to.do

glide.email.override.url
Type: String
Value: https://myinstance.service-now.com/nav_to.do

This still does not seem to be working for me. Any suggestions, would be great!

[JenniferS1]

Can anyone tell me if this was resolved within the past few years? I am having the same issues with a client. She is using old versions of IE. Could it be an issue with IE?

[Jason Stephens]

Add "nav_to.do?uri=" to the link as shown below.


https://myinstance.service-now.com/nav_to.do?uri=rest of the link


Jason