Linker caller to a choice field
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â01-14-2024 09:38 PM
Hello,
I want to link a one caller/user to a choice field. Ex. Bill hill = User, TeamDesk = (Helpdesk Team - Choice field). If bill selected on the caller will automatically Helpdesk Team will populated.
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â01-14-2024 09:54 PM
I think this feature only on the reference field not on the choice field.
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â01-14-2024 09:57 PM - edited â01-14-2024 09:58 PM
You can open the field where u want to autopopulate. In your case you need to open the filed where Help Desk team should be populated.
Once u open that field there will be a autopopulate tab something like below.
You can select dependent question/variable as User variable & in the reference u can select from which table value is referencing & the from which field u want to populate data,
Thanks,
Danish
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â01-14-2024 10:22 PM
Hello @Danish Bhairag2
This one is in reference field not choice field
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â01-14-2024 10:33 PM
Hi @Neil_Carlo24 ,
If u willing to make a small change then yes the autopopulate feature can work. Your end objective is to autpopulate the TeamDesk Field(which means u dont want the user to select it) then u can try making that team desk field as single line text\string type & then try the auto populate feature. It will work.
If my understanding is wrong then other way would be to go with onchange client script.
Thanks,
Danish
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â01-14-2024 10:35 PM
you can't set this for multiple callers.
You can use onChange client script but would like to understand your business requirement first.
Ankur
⨠Certified Technical Architect || ⨠9x ServiceNow MVP || ⨠ServiceNow Community Leader