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Looks Up Records not pulling records from List Collector

I have a Catalog Item with a List Collector for the cmdb_ci_server table. Within the Flow, I have created a Look Up Records for this table with the condition Sys ID is one of server_configuration_items (List Collector data pill from the Get Catalog V...

  • Question

Resolved! Emails from notspam@example.com are now flagged as SPAM

Hello, We get automated reports from 'notspam@example.com' that are supposed to create a ticket. This has been working fine until recently, now those emails are flagged as spam via X-ServiceNow-Spam-Flag:YES and are ignored. Apparently their SPAM-SCO...

  • Question

System Properties & it's Usage

System Properties System properties used to store configuration information that rarely or never changes. We can add or update to control the system behavior. It is best practice to use a system property instead of hard cladding the fixed values.Syst...

  • Article
  • Multiple Versions
  • Scripting and Coding

Resolved! Additional Comments field not available into Service portal Incident

Hi, we had upgraded australia version into test environment recently. during testing, i raised incident into serviceportal page. After incident submission, i found that additional comments field not available for ITIL, Business Stake holder role inst...

  • Question

SERVICE PORTAL: Make Attachments Mandatory on Service Portal

Hi All, How to make "Attachments" mandatory on a catalog item in the Service Portal (SP) based on a specific variable value. e.g. If Hard Drive is selected "250 GB" then makes attachment mandatory. We know the challenges with making Attachments manda...

  • Article
  • Scripting and Coding
  • Service Portal Development
  • User Interface (UI)

'record history' tab in hr agent work space

Does anyone know the visibility condition for the 'record history' tab in hr agent workspace? It's not in related list configuration for UIB view but I can see it in the UI builder. However I can't make it visible to all hr agent. Please help.  

  • Question

Resolved! Has anyone encountered this error: Flow execution not found

We have requests that are running longer an a year and we are receiving this error when trying to look at the flow that should be running for the request.   Has anyone else encountered this and if so, what did you do to resolve the issue?

  • Question

Resolved! Parent Archive Rule failing to cascade archive

My parent Archive Rule is failing to run referenced 'child' Archive Rules. The goal for this archival is to archive [incident_alert] and [incident_alert_task] records when an [incident] record matching the criteria in the parent rule is found. Since ...

  • Question

Resolved! AIUX on PDI

I am trying to get AI UX to work on my PDI. I have tried both on Australia and on Brazil with the same result.I followed the guide here: https://relay.semaphorepartners.com/aiux-docs/installing/After checking/updating the plugins listed I can see tha...

  • Question
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