List Collector is not showing the complete tickets added to the field

Kumar147
Tera Contributor

Hello,

I have a list collector field which will get input from other tables. when i added multiple tickets to the list. its showing the first three and for rest its showing random values as shown in the picture. In below picture i have added 7 tickets and its showing only three. 

 

Kumar147_0-1741872268001.png

 

5 REPLIES 5

Ankur Bawiskar
Tera Patron
Tera Patron

@Kumar147 

did you check in XML how many sysIds are stored? 7 ?

Did you try adding 4 records and see how it behaves?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hello @Ankur Bawiskar 

In XML also showing same as in field. like as below

"1872838afbcc22107e04fa8265efdc02,0ae883c63b80e2504620faac24e45a3a,89b40f0efbcc22107e04fa8265efdcdf,3".

 

tried adding 4 and showing only three. it means its accepting only three records.

Kumar147_1-1741874243252.png

 

@Kumar147 

weird thing.

Did you try setting it for same field manually when it's empty?

Try saving 1 by 1 and see how many it accepts?

Is this happening for all records and all users?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hello @Ankur Bawiskar 

I found the issue. This is because of max limit in the field dictionary. Thanks for your response.