List collector link to record

[e_wilber]

From a list collector, is there any way to embed a link back to the original record? I see there's a section under the list collector that shows some information, and I know we're able to determine what shows up here, but is is possible to inject a link back to the record so the agent can easily just click a link to access it without having to open another tab and search for it by name?

[Ankur Bawiskar]

@e_wilber 

not possible.

the information shown below has fields from the table being referred

You can create URL type field and store the link to that record and then include that field under the list collector information

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@e_wilber 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.